Our guarantee is simple

If it’s not right for you or your loved one within 30 days, you’ll receive a full refund.

30 Days for a full refund

No-fuss refunds. Enter your order number and we’ll take care of the rest.

If you change your mind

If it doesn’t feel right, request a refund and we’ll take care of the rest.

If it’s not right for them

If your loved one decides it’s not for them, you’ll receive a full refund.

Fair use

Because StoryMoments is a personal and emotional gift, we ask that refund requests are made thoughtfully and in good faith.

If a gift has been opened, shared, or used extensively, we may review the request on a case-by-case basis. Our goal is always to reach a fair and human outcome.